What actually happens
We follow an enquiry through your business
Someone phones you at seven in the evening. What happens? Someone messages on a Saturday. What happens? We walk the route a real customer takes, from first contact to booked, and find every point where it stops.
We put numbers on the gaps
Not a feeling, a figure. How many calls go unanswered in a week, what a customer is worth to you, how many of them you would normally win. Three numbers and you have what the gap costs a year. Most owners have never done that arithmetic.
We rank them
Every business has more problems than budget. We put them in order of what pays back fastest, so the first thing we build funds the second.
A written plan listing what is broken, what it costs you, and what to fix first, second and third. It is yours to keep, and you are free to take it to somebody else.
- Thirty minutes on a video call
- Roughly how many enquiries you get in a week
- What an average customer is worth to you
- Whoever answers the phone today, if they can join
Is this really free, or is it a sales call?
It is free and you keep the plan. We would rather spend thirty minutes finding out we are not a fit than sell you something that does not pay for itself. If the numbers do not work, we will tell you on the call.
All six steps start with the same thirty minutes.
Free, nothing to sign, and you keep the plan whether or not you work with us.