E-commerce and product brands

Every ‘where’s my order?’ answered in 60 seconds.

Order, returns and wholesale questions answered on WhatsApp and email, from your own store. Your team gets its hours back.

Book a free 30-minute callOr WhatsApp us

Shopify and WooCommerce · SA and UK

Fynbos Home Co.WhatsApp · 20:31Sample
  1. Hi, where's my order? It's #482120:31

Sound familiar?

Your team answers the same three questions.

  • Order questions all day

    “Where's my order?” comes in on WhatsApp, email and Instagram. Someone looks up each one by hand.

  • Returns and swaps by hand

    Every return means the same questions and the same steps, typed out again.

  • Wholesale reorders waiting on a reply

    Your trade customers want to reorder now. Their message waits in the inbox with everything else.

An empty warehouse aisle in soft light, pallets of boxes on blue racking.
Illustrative scene

How it works

The question never waits for a person.

It reads the question, looks up the order in your store and replies. Anything unusual goes to someone on your team, by name.

Questions from WhatsApp, email, Instagram and web chat go to the Answers agent, which looks the order up in your store. It replies within 60 seconds, or hands over to a named person. Everything goes into the monthly report.WhatsAppEmailInstagramWeb chatAnswers agentYour AI helper reads itStore lookupShopify or WooCommerceReply in 60 secondsWith the tracking linkHandoverTo a named personMonthly reportEvery questionYOUR CHANNELSNO QUESTION WAITSQuestions from WhatsApp, email, Instagram and web chat go to the Answers agent, which looks the order up in your store. It replies within 60 seconds, or hands over to a named person. Everything goes into the monthly report.WhatsAppEmailInstagramWeb chatAnswers agentYour AI helper reads itStore lookupShopify or WooCommerceReply in 60sWith trackingHandoverTo a named personMonthly reportQuestions and hours saved

You chooseApprove every reply first, or let routine answers go out and keep the important ones for you.

What changes

Same questions. Answered first.

What happens today, and what happens once it is live.

“Where's my order?”when someone gets to itanswered in 60 secondsimproved from when someone gets to it to answered in 60 seconds
Returns and swapstyped out by handstarted for you, a person confirmsimproved from typed out by hand to started for you, a person confirms
Wholesale reorderswait in the inboxsent to your sales lead, with the orderimproved from wait in the inbox to sent to your sales lead, with the order
Evenings and weekendswait for Mondayanswered the same nightimproved from wait for Monday to answered the same night

Order answers come from your store. A person confirms anything that changes an order.

Live today

A South African e‑commerce brand

Customer questions answered on WhatsApp, Facebook, Instagram, email and web chat, in the brand's voice, day and night. Order lookups are their next phase.

See the build

Questions

Asked before booking.

Yes. It reads the order from your store, so the answer is always current. Another platform? We check it on the Operations Map, before you commit to anything.

Still deciding? Ask on WhatsApp

Free Operations Map · 30 minutes

Find out how many hours your order questions take.

  • How many order questions you get, and when
  • How long customers wait for an answer
  • A written plan: what to fix first
Book a free 30-minute callOr WhatsApp us

Free · 30 minutes · nothing to sign