Follow-up and missed call text back
No enquiry left to go cold.
You miss a call on site. The caller gets a friendly text within seconds. Quiet quotes get a polite nudge until they reply.
Show me how
When you miss a call, the caller gets a friendly text within seconds asking how you can help. Quotes and enquiries that go quiet are followed up a set number of times in your voice, and it stops the moment they reply. Past customers who agreed to hear from you are reminded when it is time to book again, with an easy opt-out.
Free 30-minute call · nothing to sign
Before and after
What changes for your customer.
- Missed call
- Voicemail
- Lost
- Missed call
- Text back in seconds
- Booked
What it does
Missed calls get a text back in seconds, and quotes that go quiet are followed up politely until the customer replies.
- A text back to every missed call, within seconds
- Polite follow-ups on quotes and quiet enquiries, stopped the moment they reply or opt out
- Reminders to past customers who agreed to hear from you, with an easy opt-out
- A recap message after phone calls, with the next step
Step by step
How it works.
You are on site or with a customer. Normally that caller tries the next business on the list.
A friendly message asks how you can help, so the conversation carries on by text.
Quiet quotes and enquiries get a short, polite check-in in your voice, on the days you choose.
When the customer answers, the chat lands in your inbox and the follow-ups stop. A no thanks stops them too.
Who does what
Your part is small.
Show me who does what
You
- Tell us how soon and how often to follow up
- Approve the wording once
- Reply when a customer comes back
- Tell us about anyone who must never be contacted
Us
- Set up the missed call text back on your business number
- Write the follow-ups in your voice
- Set the timing so nothing goes out late at night
- Stop follow-ups the moment someone replies or says no
- Check the results and adjust the wording
Timeline
Live in 10 working days.
Counted from the day you sign off the plan.
Before day 1
- CallA free 30-minute call about how enquiries reach you today.
- MapThe Operations Map: where your time and money leak, in numbers.
- PlanA fixed quote in writing. You sign it off and day 1 starts.
10 working days
- Day 1
- Day 2
- Day 3
- Day 4
- Day 5
- Day 6
- Day 7
- Day 8
- Day 9
- Day 10
- BuildWe set up the text back, write the follow-ups and test them on your own phone.
- TestYou and your team try it before any customer sees it.
- LiveIt goes live on day 10, and we watch the first weeks closely.
Each month: a short report in plain words, with one thing to improve.
Questions
What people ask.
The messages are short and polite, go out at sensible hours, and stop the moment someone replies or asks us to stop.
Yes. You approve the wording before anything is sent, and you can see every message afterwards.
Only people who contacted you first or asked for a quote. Every message has an easy way to opt out, as POPIA and UK GDPR require.
See what it would do for you.
A free 30-minute call. We look at how enquiries reach you today and show you what we would build first.
Nothing to sign.