Instant message replies
Every message answered, day or night.
A customer messages at 21:00. They get a helpful reply straight away, in your words, and get booked in. Anything unusual comes to you.
Show me how
When a customer messages you at 21:00, they get a helpful reply straight away instead of waiting until morning. It answers the usual questions in your words, checks what they need and books them in. Anything unusual goes to you or your team.
Free 30-minute call · nothing to sign
Before and after
What changes for your customer.
- Message at 21:00
- Seen next morning
- Booked elsewhere
- Message at 21:00
- Reply in seconds
- Booked in
What it does
Every message on WhatsApp, your website, Instagram, Facebook and SMS gets a helpful reply within 60 seconds, day or night.
- Automatic replies on WhatsApp, your website chat, Instagram, Facebook and SMS
- Answers to your common questions, written in your tone
- Bookings made inside the conversation, straight into your diary
- One inbox where you can see and take over any conversation
- A hand-over to a person whenever something needs judgement
- Hi, do you deliver to Durban?21:41
Step by step
How it works.
It might be WhatsApp at 22:15 or Instagram on a Sunday. Every channel lands in one inbox.
The answer comes from your own prices, hours and policies, written the way you speak.
One or two short questions, so your team gets the full picture instead of a vague first message.
Simple requests are booked in the same chat. Anything that needs judgement goes to a person with a short summary and the whole chat.
Who does what
Your part is small.
Show me who does what
You
- Tell us your prices, hours and the questions people ask most
- Choose which replies need your approval first
- Pick who takes over when a person is needed
- Reply to the handovers it sends you
Us
- Connect WhatsApp, website chat, Instagram, Facebook and SMS to one inbox
- Write and test the replies in your voice
- Set the rules for when a person takes over
- Watch the first weeks closely and fix anything unclear
- Update it when your prices or hours change
Timeline
Live in 10 working days.
Counted from the day you sign off the plan.
Before day 1
- CallA free 30-minute call about how enquiries reach you today.
- MapThe Operations Map: where your time and money leak, in numbers.
- PlanA fixed quote in writing. You sign it off and day 1 starts.
10 working days
- Day 1
- Day 2
- Day 3
- Day 4
- Day 5
- Day 6
- Day 7
- Day 8
- Day 9
- Day 10
- BuildWe connect your channels, write the replies and test them with you.
- TestYou and your team try it before any customer sees it.
- LiveIt goes live on day 10, and we watch the first weeks closely.
Each month: a short report in plain words, with one thing to improve.
Questions
What people ask.
It answers in your voice, using your own words, prices and policies. You read sample replies and approve them before it goes live.
It tells the customer a person will reply, and hands the conversation to your team with a short summary. It does not guess.
Yes. Approve every reply, or let routine ones go out on their own. You can change this at any time.
See what it would do for you.
A free 30-minute call. We look at how enquiries reach you today and show you what we would build first.
Nothing to sign.